Call Center Performance Expert

Job Description:The Telephone Support Specialist role involves handling incoming customer calls and providing expert assistance to resolve queries and concerns. This is a dynamic and challenging position that requires excellent communication skills, technical knowledge, and problem-solving abilities.About the Position:In this role, you will work as part of a...

Company DescriptionUS Based Call CenterRole DescriptionThis is a full-time on-site role located in Rawalpindi for a Call Center Representative. We are hiring for UK & US Based Projects. The Call Center Representative will be responsible for providing customer service, ensuring customer satisfaction, utilizing interpersonal skills, providing customer support,...

An Operations Manager is required to lead a team of call center agents in Pakistan. The ideal candidate will have strong leadership, communication, and organizational skills.Key Tasks:Manage daily operations of the call center team.Develop and implement effective lead generation strategies.Manage claims processing and deposit handling processes.Provide...

Key ResponsibilitiesThe Call Center Operations Manager will:Foster a culture of excellence within the department.Drive performance improvements through data analysis and reporting.Mentor team members to enhance their skills and knowledge.Collaborate with external partners to develop strategic partnerships.QualificationsCandidates should have:A proven track...

This Call Center IT Assistant role requires a detail-oriented individual with excellent communication skills.

We at Hoopoe Tec Pvt Ltd are Information Technology services providers.From Software development, Website Development, Android application development, IOS application development. We have our own outbound and inbound call center for which we need HR.Job SpecificationGood communication skills.Call center agents for night shift. Required for campaign on lead...

We are seeking a highly motivated and results-driven individual to join our team as a call center professional. In this role, you will be responsible for handling customer calls, responding to inquiries, and providing sales support.Key ResponsibilitiesAs a call center professional, you will be responsible for:Responding to customer calls and...

Job SummaryWe are looking for a skilled professional to join our team as a Service Quality Specialist. In this role, you will be responsible for monitoring and evaluating customer interactions to ensure the highest standards of service quality and compliance.Main Responsibilities:Monitor inbound and outbound calls to assess employee performance and service...

In this role as an Inbound Call Center Agent, you will play a critical part in delivering excellent customer service to our clients. Your primary responsibility will be to receive and respond to incoming calls, resolving customer inquiries and issues promptly.To succeed in this position, you must possess excellent communication skills, both verbal and...

In this role, you will be responsible for ensuring that our customer service team meets the highest standards of quality.Main DutiesEvaluate call recordings to determine compliance with company policies.Provide coaching and guidance to improve agent performance.Necessary QualificationsMinimum 2 years call center experience.Excellent analytical and...