Genesys Telecommunications Specialist

2 days ago

Karachi, Sindh, Pakistan beBeeTelecommunications Full time
Job Summary

We are seeking a skilled Telecommunications Engineer to join our team. As an Associate Genesys Engineer, you will play a crucial role in supporting Central Genesys cloud/telephony operations across contact centers.

Your primary responsibility will be serving as the point of contact for all telephony inquiries or issues. You will assist in the configuration, setup, and deployment of Genesys cloud contact center solution, and troubleshoot day-to-day operational issues with respect to Genesys cloud and its integrated platforms.

In addition to your technical expertise, you will have excellent time management and multi-tasking skills, strong communication abilities, and problem-solving skills to diagnose and resolve technical issues related to Genesys Cloud platform configuration, performance, and integrations.

Responsibilities
  • Support Central Genesys cloud/telephony operations across contact centers.
  • Serve as the point of contact for all telephony inquiries or issues.
  • Assist in the configuration, setup, and deployment of Genesys cloud contact center solution.
  • Troubleshoot day-to-day operational issues with respect to Genesys cloud and its integrated platforms.
  • Coordinate multiple tasks or problems with other teams globally.
  • Ensure problem resolutions within SLA boundaries.
  • Perform Genesys cloud changes and administer cloud as per standard procedures.
  • Track daily tasks, change requests, and project work for productivity.
  • Prepare and maintain accurate system and client documentation.
  • Support multiple platforms and expand knowledge as per job requirements.
  • Fulfill relevant project roles as per assignments.
  • Meet project milestones and deadlines.
  • Provide daily and weekly status reports for ongoing projects.
Qualifications
  • Engineering graduate or BS degree in IT or Telecom.
  • Certification or training in Genesys cloud (preferred).
  • Additional courses in Telephony/VoIP (a plus).
  • Conceptual understanding of telecommunication principles, including VoIP (Voice over Internet Protocol), SIP (Session Initiation Protocol), and Contact Centers as a Service model.
  • Excellent time management and multi-tasking skills.
  • Strong communication abilities and problem-solving skills to diagnose and resolve technical issues related to Genesys Cloud platform configuration, performance, and integrations.
  • Flexibility and availability for working any time of day and any day of the week.
  • Willingness to adapt to new technologies, tools, and methodologies in the rapidly evolving field of telecommunications and contact center solutions.
  • Proactive in seeking opportunities for continuous learning and skill development.
  • Ability to work collaboratively with cross-functional teams, system administrators, and project managers, to ensure successful implementation and operation of Genesys Cloud solution.

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