Dynamics 365 Expert

10Pearls is a digital technology services partner that helps businesses utilize technology as a competitive advantage. We assist our customers in digitalizing their existing business, building innovative new products, and augmenting their existing teams with high-performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cybersecurity, emerging tech, and quality assurance ensures that we deliver solutions that address business needs.

We are seeking a highly skilled and experienced Microsoft Dynamics CRM/CE (Customer Engagement) Consultant to join our organization. As a CRM/CE Consultant, you will be responsible for designing, implementing, customizing, and maintaining CRM solutions using Microsoft Dynamics 365 (formerly Dynamics CRM).

• Collaborate with clients to understand their business requirements and design scalable CRM solutions using Microsoft Dynamics 365 CE
• Lead the implementation process, including configuration, customization, data migration, and integration with other systems
• Develop custom workflows, plugins, custom entities, and scripts to extend the functionality of Dynamics 365 CE
• Integrate Dynamics 365 CE with other business applications and systems, ensuring seamless data flow and interoperability
• Provide training to end-users and administrators on how to use Dynamics 365 CE effectively. Offer ongoing support and troubleshooting assistance as needed
• Create detailed technical documentation including solution design documents, configuration guides, and user manuals
• Perform thorough testing of CRM solutions to ensure they meet quality standards and fulfill business requirements
• Stay updated with the latest features and updates in Microsoft Dynamics 365 CE. Continuously improve your skills and knowledge through training and certifications

• Bachelor's degree in Computer Science, IT, or related field. Certifications in Microsoft Dynamics 365 (MB-200/MB-210) and Power Platform (PL-400/PL-600) are a plus
• 5+ years of experience with Dynamics 365 CRM/CE including implementation, customization (forms, views, workflows, plugins using C#/.NET), and system integrations via Azure Logic Apps, Power Automate, or custom APIs
• Establish, lead, and sustain Communities of Practice (CoP) and Centers of Excellence (CoE) to enable cross-functional collaboration, innovation, and knowledge sharing
• Develop and maintain governance frameworks within CoE/CoP, ensuring consistent adoption of best practices and alignment with organizational goals
• Champion and evolve CoE/CoP initiatives beyond initial setup, driving continuous improvement, measurable impact, and long-term stakeholder engagement
• Proficient in Power Platform: Power Apps (Canvas & Model-Driven): App design, custom controls, connectors, performance tuning. Power Automate: Cloud/desktop flows, error handling, scalable integrations. Power BI: Report/dashboard creation, DAX, data modeling, and workspace governance. Dataverse: Schema design, relationships, security model, and data handling
• Hands-on experience with ALM & DevOps: Solution management, Git-based source control, Power Platform Build Tools, and Azure DevOps pipelines
• Strong grasp of Governance & Admin: Power Platform Admin Center, DLP policies, CoE Starter Kit analytics, environment strategy, licensing, capacity, and audit logging
• Technical expertise in custom development: Power Fx, JavaScript, TypeScript, .NET/C#, custom connectors, Azure Functions, Logic Apps, and API integrations
• Integration experience with SharePoint, SQL Server, Microsoft 365, Dynamics 365, REST APIs, Webhooks, and ETL tools like Azure Data Factory
• Familiarity with telemetry, usage KPIs, and CoE dashboard customization
• Experience mentoring citizen developers, writing internal how-to guides, and engaging in internal/external Power Platform communities
• Strong problem-solving, communication, and collaboration skills; able to work independently and with cross-functional teams