Cybersecurity and Infrastructure Specialist

Job Title: Cybersecurity and Infrastructure Specialist

This role involves overseeing, managing, and maintaining IT infrastructure across multiple environments. The ideal candidate will possess strong hands-on experience with Microsoft 365, Active Directory, Azure, and a variety of firewall technologies.

The System and Network Administrator is responsible for ensuring seamless operation and security of both on-premises and cloud-based systems. This includes administering and maintaining client network infrastructures, including routers, switches, firewalls, and wireless technologies from various vendors.

Key Responsibilities:

• Network and System Administration:
  • Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies.
  • Manage and maintain server environments, both on-premises and in the cloud, using Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper-V.
  • Support and administer Microsoft 365, Active Directory, and Azure environments, including user management, group policies, and cloud-based services.
  • Implement and maintain firewalls and VPN solutions to ensure secure remote access and data protection.
• Security and Compliance:
  • Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti-virus solutions.
  • Perform regular security assessments, vulnerability scans, and patch management to ensure compliance with security best practices.
  • Work with clients to develop and implement disaster recovery and business continuity plans.
• Support and Troubleshooting:
  • Provide Level 1 and Level 2 technical support for system, network, and application issues.
  • Use remote management tools to diagnose and resolve issues in a timely manner, ensuring minimal disruption to client operations.
  • Troubleshoot problems across various client environments, ranging from simple desktop issues to complex network problems.
• Virtualization and Cloud Services:
  • Administer VMWare environments, including the installation, configuration, and maintenance of virtual servers.
  • Provide expertise in cloud services, particularly Azure, to support client needs for scalable and resilient infrastructure.
• Collaboration and Ticket Management:
  • Collaborate with internal and external teams to provide effective IT solutions and support.
  • Utilize ticketing systems to track, manage, and resolve support requests in an organized and timely manner.
  • Ensure proper documentation of all configurations, troubleshooting efforts, and solutions in the ticketing system.
• Monitoring and Reporting:
  • Proactively monitor network and system performance, using monitoring tools to detect and resolve potential issues before they impact client operations.
  • Provide regular reports on system performance, uptime, and security incidents to management and clients.

Required Skills and Experience:

• 3+ years of experience as a System and Network Administrator, with a proven track record of installing, configuring, maintaining, and troubleshooting network and data center technologies.
• 2+ years of experience in a helpdesk or technical support role, providing frontline support and resolving issues via ticketing systems.
• Expertise in Microsoft 365, Active Directory, and Azure cloud platforms, including advanced user and group management, permissions, and cloud services administration.
• In-depth knowledge of firewall technologies and VPN solutions, with hands-on experience configuring and troubleshooting these systems.
• Strong proficiency in VMWare and other virtualization platforms, including virtual machine setup, maintenance, and performance tuning.
• Experience managing Windows desktop and server environments (2008-2022), with a strong understanding of patch management, updates, and system hardening.
• Proficiency with ticketing and remote management tools, including ConnectWise, Kaseya, ServiceNow, and other similar platforms.
• Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN configurations.
• Strong problem-solving skills, with the ability to work efficiently in a fast-paced environment and manage multiple client systems simultaneously.