Customer Service Director

1 week ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Rapid Response Team Leader sought for a dynamic organization. The ideal candidate will lead customer service excellence, ensure compliance with regulations, and drive operational efficiency across multiple e-commerce platforms.

Key Responsibilities:
  • Oversee and optimize customer support operations, develop scalable strategies to enhance user experience and retention.
  • Ensure support teams meet SLAs, KPIs, and platform-specific guidelines.
  • Maintain in-depth knowledge of CRM platforms, e-commerce operations, and customer concerns.
Compliance & Excellence Management:
  • Evaluate and implement a compliance framework to prevent violations and manage risk.
  • Conduct internal audits, reviews, and investigations to identify compliance gaps.
  • Collaborate with concerned teams to stay updated on regulatory changes affecting Amazon, Shopify, and other online marketplaces.
  • Develop training programs to ensure support agents have deep knowledge of marketplace requirements.
Minimum Requirements:
  • Bachelor's or Master's degree in Business, Law, Marketing, or a related field.
  • Proven experience in customer support and compliance management within a global e-commerce business.
  • Strong working knowledge of Shopify, Amazon, and other online retail marketplaces.
  • In-depth understanding of e-commerce compliance requirements, platform policies, and international regulations.
Benefits:
  • Fuel Allowance
  • Medical Insurance
  • Free Lunch Facility
  • Gym Membership
  • Participatory Fund
  • Market Competitive Salary
  • Paid Time off
  • Group Life Insurance
  • Gratuity


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Medical Services DirectorAs a senior professional, you will be responsible for overseeing the management of medical services, prioritizing tasks, and making informed decisions to drive success in this critical area.Primary Duties:Ensure seamless coordination between departments, maintaining open communication channels and fostering a collaborative...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    This role requires a strong leader who can drive operational excellence and optimize customer interactions.Key Responsibilities:Team Leadership & Performance ManagementCUSTOMER SUPPORT OPERATIONS AND QUALITY ASSURANCEKYC Compliance & Policy AdherenceProcess Optimization & ReportingDispute & Escalation ManagementTechnology & Tools ManagementThe ideal...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Customer Engagement and Sales Director">We are seeking a skilled professional to lead our customer engagement and sales efforts, driving business growth through effective communication, relationship-building, and sales strategies.",


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    **Job Title:** Director of Customer Experience & OperationsJob Summary:We are seeking an experienced professional to lead our customer-centric initiatives, drive process improvements, and ensure exceptional customer satisfaction. As a key member of our team, you will be responsible for developing and implementing strategic business improvement processes,...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Title: Call Center Team LeaderWe are seeking a highly skilled and experienced Call Center Team Leader to join our team. The successful candidate will be responsible for overseeing the daily operations of a team of customer service representatives, ensuring that they meet performance targets, follow company protocols, and provide excellent customer...

  • Experience Director

    2 days ago


    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Title: Experience DirectorThis role involves guiding visitors through various destinations, providing informative commentary and ensuring a positive customer experience.The Tour Guide will also support sales activities by promoting additional services and facilitating customer transactions.About the Role:This is a full-time on-site position for a Tour...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Title: Financial Services DirectorWe are seeking an accomplished Senior Bookkeeping Manager to lead our bookkeeping operations for multiple US clients. As a seasoned professional, you will be responsible for overseeing daily bookkeeping tasks, including accounts receivable, accounts payable, invoicing, payroll processing, and reconciliations for multiple...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    The role of a Hotel Administrator is multifaceted and requires a unique blend of administrative, operational, and customer-facing skills. The successful candidate will have 1-2 years of experience in hotel management and a proven track record of delivering results.


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Sales Director in PetrochemicalsWe are seeking a highly skilled Sales Director to lead our petrochemical sales team. The ideal candidate would have a strong background in business and excellent communication skills.This position demands the sale of various petrochemicals to diverse industries through B-2-B transactions.Key ResponsibilitiesAchieve sales...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Director of Operations ManagementThe Director of Operations Management will lead the development and implementation of strategic initiatives aimed at enhancing operational efficiency and effectiveness. This role will be responsible for managing and coordinating the activities of various operations areas in support of the organization's strategies,...