Customer Service Team Lead

3 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Title: Call Center Team Leader

We are seeking a highly skilled and experienced Call Center Team Leader to join our team. The successful candidate will be responsible for overseeing the daily operations of a team of customer service representatives, ensuring that they meet performance targets, follow company protocols, and provide excellent customer service.

This role involves mentoring, coaching, and supporting agents to achieve the best results, as well as reporting to the Director of Operations on team performance. The Team Leader will also assist in resolving escalated customer issues, ensuring operational efficiency, and identifying areas for improvement.

The ideal candidate will have a proven ability to lead, motivate, and manage a team of agents in a fast-paced environment. They will possess excellent verbal and written communication skills, with the ability to handle complex customer issues and effectively coach team members.

The Call Center Team Leader will work closely with the management team to implement solutions and optimize workflows. They will also be responsible for generating and presenting regular performance reports to highlight key metrics, challenges, and achievements.

This is an exciting opportunity for a seasoned leader to take on a new challenge and make a significant impact in our organization.



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