System Support Specialist

10 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

About the Role:

The System Support Specialist is a key member of our team, responsible for ensuring seamless operations of our IT systems and integrations. With a focus on application troubleshooting, API integrations, automation workflows, and user support, this role requires strong problem-solving skills and attention to detail.

Key Responsibilities:

  1. Remote Systems Support & Maintenance: Resolve technical issues related to software applications, system performance, and security updates. Manage and maintain user accounts, permissions, and access controls across various platforms.
  2. Application Integrations & Automation: Develop and manage API integrations between business tools to streamline workflows. Leverage automation platforms like Make.com and Zapier for process optimization and data synchronization.
  3. User Onboarding, Training & Documentation: Provide remote onboarding support, ensuring users have necessary credentials, system access, and security training. Create and maintain user guides, FAQs, and internal knowledge bases to facilitate self-service support and ongoing learning.


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