Systems Support Engineer

6 days ago


Islamabad, Islamabad, Pakistan Pakistan Centre for Philanthropy Full time

Here at Human Appeal (HA) we have an exciting opportunity for x3 Systems Support Engineer to be based at our Islamabad office but working with stakeholders based locally and overseas. You will join the organization on a full-time basis with potential for a permanent role with a competitive salary depending on your skills and expertise.

HA is seeking x3 Computer science/IT graduates with an excellent university undergraduate degree to join our Salesforce team. Please note this role is open to candidates with the right to work for Pakistan only. Candidates must be open/flexible to working remote hours suited to UK time zones.

HA is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs, and championing advocacy for our beneficiaries worldwide.

Main Job Purpose

To provide effective and efficient Systems and Technical Support for UK, USA, France, Canada, Spain, Ireland, and other HA offices ensuring that all systems support requests are resolved and systems data are cleansed to improve integrity and reliability of data particularly orphans, donors, donations, and campaigns data.

Job Responsibilities:

  • To work collaboratively with the project manager and support manager making sure that systems support, testing, and module releases are managed efficiently and effectively and ensuring minimal interruption to developers.
  • Attend to Systems Support cases for UK, USA, France, Canada, Spain, Ireland, and other HA offices ensuring that they are prioritized, resolved according to the SLA, and escalated as required.
  • Effectively manage the Systems Support Helpdesk ensuring that support cases are triaged and assigned to the relevant individuals. Track support case progress to ensure that they are completed within the SLA.
  • Perform technical development related to support cases as necessary and under the guidance of the project manager and/or support manager.
  • Build reports via Salesforce reporting tool (or any other reporting tool used by HA such as Power BI) related to support cases.
  • Undertake Systems component testing including User Acceptance Testing. Arrange demo sessions to users to understand the module(s) being deployed.
  • Collate Testing feedback from users and team members and share with developers.
  • Ensure that user training manuals are prepared on time and up to the expected standard.
  • Plan and manage Systems module deployments to all HA offices and departments. Organize demo and workshops with users as necessary.
  • Participate in requirements analysis exercise when a new functionality or module is requested by users.
  • Any other duties assigned by the Head of Systems and Development.

Job Requirements

  • Degree in Computer Science / related discipline or equivalent.
  • Ability to learn quickly and good teamwork skills essential.
  • Proficient in Excel.
  • Experience with Salesforce (desirable).
  • 0-2 years working experience in the relevant field.
  • Fluent English written and spoken a must, additional languages a bonus.
  • Must be office based and work based on UK working hours.
#J-18808-Ljbffr

  • Islamabad, Islamabad, Pakistan Professional Systems (Pvt) Ltd Full time

    We are looking for a skilled Jr. Customer Support Engineer to join our team in the ISLAMABAD Region - Service Department.Job Requirements:Degree in DAE- ELECTRONICS from a recognized institution.Ability to work independently and as part of a team.Strong knowledge of computer systems.Benefits:An attractive salary package and fringe benefits will be offered to...

  • Support Engineer

    2 weeks ago


    Islamabad, Islamabad, Pakistan Professional Systems (Pvt) Ltd Full time

    Candidate ProfileWe are looking for a talented Jr. Customer Support Engineer with 01 year experience in the field of Scientific / Analytical equipment.The ideal candidate will possess excellent communication and interpersonal skills, be hardworking and target-oriented, and have a strong understanding of computers.In addition to these skills, local residents...

  • System Engineer

    4 weeks ago


    Islamabad, Islamabad, Pakistan Hillcrest Solutions Pvt. Ltd. Full time

    Administrate infrastructure, including storage, databases, malware protection software and other processes.Take ownership to maintain the virtualization system (VMware).Provide technical support for Windows servers and manage the configuration and operation of Windows server operating systems.Monitor the system daily and respond immediately to security or...


  • Islamabad, Islamabad, Pakistan Professional Systems (Pvt) Ltd Full time

    Professional Systems (Pvt) Ltd, PakistanA fast growing company dealing with Sales & Service of Hi Tech Industrial/ Scientific Equipment of Multinational Companies urgently requires staff as Jr. Customer Support Engineer (ISLAMABAD Region) - Service Department.QUALIFICATION: DAE- ELECTRONICS from Recognized Institute should apply.EXPERIENCE: FRESH preferably,...


  • Islamabad, Islamabad, Pakistan Sortitt Full time

    Job Description for Integration & Support Engineer – Payment SystemsPosition Title: Integration & Support Engineer – Payment SystemsLocation: Islamabad, Pakistan (onsite)Company: ClientAbout Us: Welcome to Sortitt, the revolutionary marketplace that's reshaping the future of resource acquisition. As a dynamic platform, Sortitt connects businesses with...


  • Islamabad, Islamabad, Pakistan S&P Global Full time

    S&P Global Market Intelligence is seeking a skilled Database Systems Engineer to support, administer, and manage multi-terabyte database systems. Key responsibilities include managing key database releases, contributing to product support tools and processes, and automating routine maintenance tasks.This role is critical as the database is the backbone of...


  • Islamabad, Islamabad, Pakistan Professional Systems (Pvt) Ltd Full time

    Job Title: Electronics EngineerCompany: Professional Systems (Pvt) Ltd, PakistanPosted on: Sep 10, 2022Last Date to Apply: [Insert Date]Qualifications:BS/BE in Electronics from a recognized university.Experience:Fresh candidates are encouraged to apply.Candidates with 1 year of experience in the field with scientific/analytical equipment may also...


  • Islamabad, Islamabad, Pakistan Hillcrest Solutions Pvt. Ltd. Full time

    Job Responsibilities:Hillcrest Solutions Pvt. Ltd. is seeking an experienced Enterprise System Engineer to join our team and help us design, implement, and maintain our enterprise-wide systems.The successful candidate will have extensive knowledge of enterprise-level systems, including virtualization, database management, and network...


  • Islamabad, Islamabad, Pakistan Professional Systems (Pvt) Ltd Full time

    Professional Systems (Pvt) Ltd is a leading provider of Hi Tech Industrial/ Scientific Equipment.We are seeking a highly motivated and skilled Jr. Customer Support Engineer to join our team in the ISLAMABAD Region - Service Department.Requirements:DAE- ELECTRONICS degree from a recognized institute.Fresh graduates or 01 year experience in field with...


  • Islamabad, Islamabad, Pakistan Professional Systems (Pvt) Ltd Full time

    Join us at Professional Systems (Pvt) Ltd as an Electronics Engineer!About the Role:We are seeking an Electronics Engineer to provide technical support for our operations.Key Responsibilities:Assist in maintaining and repairing scientific/analytical equipment.Develop and implement solutions for improving our operational efficiency.Requirements:Hold a degree...


  • Islamabad, Islamabad, Pakistan Professional Systems (Pvt) Ltd Full time

    Professional Systems (Pvt) Ltd, a renowned organization in Pakistan, seeks to hire a talented Jr. Customer Support Engineer to join its team.This role is ideal for individuals with 01 year experience in the field of Scientific / Analytical equipment.The selected candidate will work closely with colleagues to provide exceptional support to clients.Key...

  • Support Engineer

    1 day ago


    Islamabad, Islamabad, Pakistan ITCS (IT Consulting and Services) Full time

    Bachelors in Computer Science or relevant field1 JobPosted on: Last DateFeb 22, 2023Company: ITCS (IT Consulting and Services), PakistanThe Desktop Support Executive will be responsible for maintaining and running the overall I.T infrastructure for our valued customers.Key ResponsibilitiesMonitoring and maintenance of computer systems and networksAddress...


  • Islamabad, Islamabad, Pakistan SOFTOO Full time

    We are seeking an experienced IT Infrastructure/Systems Engineer to design, deploy, and maintain the physical and virtual infrastructure supporting our data analytics platform. This role is critical to ensuring that our on-premises system — from our server clusters and network configurations to storage and data pipelines — runs optimally and securely....


  • Islamabad, Islamabad, Pakistan ATSG Full time

    About the Job**System Engineer Microsoft/Citrix Role Overview**We are seeking an experienced System Engineer to design, build, and support Microsoft and Citrix Virtualization environments globally.The ideal candidate will have expertise in administering and troubleshooting Microsoft Windows 2012, 2019, and 2022 environments.**Responsibilities**Design, build,...

  • IT Support Engineer

    2 weeks ago


    Islamabad, Islamabad, Pakistan ServiceNOC Solutions Full time

    About the Role:We're looking for a dedicated NOC Engineer Tier 1 to join our team at ServiceNOCSolutions. In this role, you'll be responsible for monitoring network systems, performing administrative tasks, troubleshooting network issues, and providing technical support to ensure smooth network operations.Responsibilities:Customer Support: Handle daily...

  • VoIP Systems Engineer

    2 weeks ago


    Islamabad, Islamabad, Pakistan Gomarkho Full time

    Job DescriptionGomarkho seeks a skilled VoIP Systems Engineer to design, implement, and maintain high-quality VoIP solutions.The ideal candidate will have hands-on experience with Terraform, Ansible, or Chef, as well as configuration and management of VoIP platforms and systems such as Asterisk, FreeSWITCH, or Cisco Unified Communications...


  • Islamabad, Islamabad, Pakistan Kramer Automotive Systems Full time

    Skillful Android developers are invited to join Krämer Automotive Pakistan's team of experts.Job Description:Design and develop high-performance Android based automotive systems.Support existing projects and collaborate with cross-functional teams.Create user interfaces and determine UI/UX requirements for complex android apps.Optimize application...


  • Islamabad, Islamabad, Pakistan Rockville Technologies Full time

    Rockville Technologies is a leading provider of innovative solutions. We are seeking a highly skilled Business Intelligence Developer to join our team.Key QualificationsProven experience as a ETL/BI DeveloperTelecom Industry experience is preferredBackground in data warehouse design (e.g., dimensional modeling) and data miningIn-depth understanding of...


  • Islamabad, Islamabad, Pakistan Microcred Full time

    About the Role:We are seeking an experienced IT Operation and Maintenance Engineer to join our team at Microcred, Pakistan.Key Tasks:Maintenance and support of IT systems and applications;Development of operation and maintenance tools and processes;Troubleshooting and resolution of system failures and downtime;Collaboration with the team to design and...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Description:Satellite systems engineers design, develop, and maintain satellite-based communication systems. In this role, you will be responsible for ensuring the smooth operation of satellite communications networks, which involve a range of tasks including network planning, system integration, and troubleshooting.About the Role:You will work with our...