
Technical Solutions Manager
5 days ago
About the Role:
">This position is responsible for optimizing customer satisfaction and business value by ensuring solutions are delivered in accordance with customer contracts and implementing scalable maintenance strategies.
">Main Responsibilities:
">- ">
- Maintenance Strategy Development: Develop tailored maintenance plans that meet customer requirements, including spare parts management, software updates, and support team organization.">
- KPI Tracking and Action Planning: Monitor customer service metrics and maintenance budget, identifying areas for improvement and driving action plans to enhance performance.">
- Field Support Engineer Oversight: Manage dedicated field customer support engineers to ensure seamless execution of maintenance activities.">
- Stakeholder Communication: Maintain effective communication with customers and internal stakeholders through regular meetings and reporting.">
- Maintenance Strategy Improvement: Propose enhancements to the maintenance strategy throughout the contract lifecycle to maximize value for both IDEMIA and the customer.">
- Crisis Management: Develop, drive, and communicate resolution action plans in close coordination with customers and internal stakeholders to mitigate issues effectively.">
- Solution Understanding: Possess a deep understanding of technical specifications, client requirements, and solution architecture to inform maintenance decisions.">
- Maintenance Activity Management: Define and manage maintenance activities for straightforward solutions.">
- Critical Situation Management:">
- Support Activities Reporting: Prepare and communicate comprehensive Support Activities Reports, presenting results to customers in a clear and concise manner.">
- Collaboration and Guidance: Work closely with more experienced Service Delivery Managers to receive guidance and oversight.">
Key Skills and Qualifications:
">The ideal candidate will possess strong analytical and problem-solving skills, excellent communication and stakeholder management skills, and the ability to work effectively in a team environment.
">Why Join Us:
">We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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