Technical Support Expert

2 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
A Key Player in Our Data Services Team

We are seeking a highly motivated and detail-oriented individual to fill this critical role. As a Technical Support Specialist, you will serve as the first line of defense for customer inquiries, providing timely and effective support while escalating complex issues to senior staff members. Your technical expertise and problem-solving skills will be essential in resolving customer issues and enhancing their overall experience.

Key Qualifications:
  • A solid understanding of API concepts and practical experience using tools such as Postman or equivalent.
  • Strong verbal and written communication skills, with a professional and friendly tone.
  • Excellent problem-solving skills with the ability to remain calm and composed in high-pressure situations.
  • Exceptional attention to detail, especially in administrative and data-focused tasks.
  • Proficiency in CRM platforms and customer support tools (e.g., Zendesk, Salesforce, etc.).
  • A self-motivated individual able to work independently while thriving in collaborative team settings.
Benefits:
  • Market-leading salary.
  • Medical coverage for yourself and dependents.
  • Parent medical coverage.
  • Provident fund.
  • Employee performance-based bonuses.
  • Home internet subsidy.
  • Conveyance allowance.
  • Profit sharing plan (tenured employees only).
  • Life benefit.
  • Child care facility.
  • Company-provided lunch/dinner.
  • Professional development budget.
  • Recreational area for in-house games.
  • Sporadic on-shore training opportunities.
  • Friendly work environment.
  • Leave encashment.

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