Account Management Specialist

1 week ago


Lahore, Punjab, Pakistan DBS Solutions Full time
About DBS Solutions

DBS Solutions is a leading organization that specializes in delivering exceptional customer service and sales solutions. Our team of experts is passionate about building strong relationships with clients and driving business growth.

Job Description

We are seeking a highly skilled Account Management Specialist to join our team. As an Account Management Specialist, you will be responsible for delivering excellent customer service, handling sales calls, and resolving customer inquiries in a professional and timely manner.

The ideal candidate will have a proven track record of providing top-notch customer service, a talent for handling sales, and a passion for fostering positive customer relations. You will be fluent in English, have strong grammar and typing skills, and be comfortable working night shifts.

Responsibilities
  • Deliver exceptional customer service by efficiently handling inbound and outbound sales calls.
  • Engage with customers and use persuasive communication to retain their orders.
  • Address customer inquiries and resolve complaints via phone, email, or social media channels.
  • Support order placements, process refunds or exchanges, and respond to tickets professionally.
  • Utilize CRM systems effectively to manage customer information and interactions.
Skills and Qualifications
  • Fluent in English with strong grammar and effective typing skills.
  • Minimum of 1 year of experience as a Sales Closer preferably in an international call center.
  • Proven customer service skills, with a talent for handling sales and fostering positive customer relations.
Why Join Us?
  • A competitive salary of Rs60,000.00 per month.
  • An opportunity to work with a dynamic team and contribute to the growth of the company.
  • Professional development opportunities to enhance your skills and knowledge.


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