
Customer Service and Sales Agent
2 days ago
Customer Service and Sales Agent
As a key member of our team, you will be responsible for providing exceptional customer service and support, promoting travel services and products, and ensuring a seamless customer experience.
Responsibilities:- Customer Service: Handling inbound and outbound calls, resolving customer inquiries, and providing assistance with booking travel arrangements.
- Sales: Making outbound calls to follow up with customers, confirm reservations, and upsell additional services and products.
- Collaboration: Working with other team members to ensure a seamless customer experience.
- Proven experience as a call center agent or similar customer service role, preferably in the travel industry.
- Excellent communication skills, both verbal and written, with a clear and professional telephone manner.
- Strong customer service and sales-oriented mindset with the ability to build rapport and relationships with customers.
- Ability to multitask and work effectively in a fast-paced environment, handling high call volumes while maintaining a positive attitude.
- Knowledge of travel booking systems and reservation processes is an advantage.
- Strong problem-solving skills and the ability to resolve customer issues efficiently and effectively.
- Flexibility to work in shifts, including evenings, weekends, and holidays as needed.
- High school diploma or equivalent; additional certification in customer service or travel-related fields is a plus.
- Competitive compensation and sales incentives.
- Opportunities for career advancement within the company.
- A supportive and collaborative work environment.
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