Retail Customer Success Manager

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
About the Role

The Retail Customer Success Manager will be responsible for managing the day-to-day activities and processes to successfully onboard our retail customers to our suite of solutions. This role involves executing strategies to enhance customer satisfaction and retention, ensuring we deliver a world-class customer experience.

Key Responsibilities:
  1. Manage the retail customer onboarding process, including data analysis, migration, and customer adoption to our solutions.
  2. Ensure high customer satisfaction by monitoring and improving customer service processes.
  3. Adhere to performance indicators used to measure the effectiveness and efficiency of the Retail Customer Success Managers.
  4. Handle escalated customer issues and complaints, ensuring timely and effective resolution.

Requirements:

  • Minimum 3 years' experience in client-facing roles.
  • Strong experience in working in B2B customer-facing roles, including relationship management and support, with a client-driven attitude.
  • Ability to deliver quickly in a fast-paced environment and independently overcome challenges.
  • Excellent communication and leadership skills.


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