
Retail Customer Success Manager
2 days ago
The Retail Customer Success Manager will be responsible for managing the day-to-day activities and processes to successfully onboard our retail customers to our suite of solutions. This role involves executing strategies to enhance customer satisfaction and retention, ensuring we deliver a world-class customer experience.
Key Responsibilities:- Manage the retail customer onboarding process, including data analysis, migration, and customer adoption to our solutions.
- Ensure high customer satisfaction by monitoring and improving customer service processes.
- Adhere to performance indicators used to measure the effectiveness and efficiency of the Retail Customer Success Managers.
- Handle escalated customer issues and complaints, ensuring timely and effective resolution.
Requirements:
- Minimum 3 years' experience in client-facing roles.
- Strong experience in working in B2B customer-facing roles, including relationship management and support, with a client-driven attitude.
- Ability to deliver quickly in a fast-paced environment and independently overcome challenges.
- Excellent communication and leadership skills.
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