
Customer Support Associate
2 days ago
The Customer Support Officer plays a pivotal role in providing technical support to customers using Enterprise Resource Planning (ERP) software. The primary responsibility is to ensure customer satisfaction, resolve issues, and answer inquiries related to the software's functionality.
Key Responsibilities:
- Deliver demos to new leads through videos or remote sessions.
- Collaborate with team members to achieve monthly targets.
- Provide after-sales training to existing clients.
- SOURCE NEW SALES OPPORTUNITIES THROUGH LEAD FOLLOW-UP AND OUTBOUND COLD CALLS AND WHATSAPP.
- Follow up with leads and submitted quotations.
- Create and maintain customer support documentation, including FAQs and knowledge base articles.
- Continuously improve customer support processes to enhance the overall customer experience.
To excel in this role, you must possess excellent written and verbal communication skills. Proficiency in using remote desktop support tools and CRM software is also essential. Familiarity with ERP software and its functionalities is crucial. Basic SQL knowledge for problem-solving is desirable. A bachelor's degree in Computer Science, Information Technology, or a related field is required. Ability to multitask and manage multiple customer inquiries simultaneously is vital. Strong problem-solving skills and ability to work under pressure are necessary.
-
Customer Support Associate
6 days ago
Lahore, Punjab, Pakistan beBee Careers Full time**Job Summary:**We are seeking a highly skilled and dedicated Customer Support Associate to join our team. As an Email and Chat Support Sales Executive, you will play a critical role in ensuring exceptional customer experiences through timely resolution of issues and excellent communication.
-
Customer Support Associate
2 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeAbout the Role:This role involves working as a Customer Support Associate, providing product information and resolving customer issues via phone, live chat, and email. The ideal candidate will have a natural sales instinct, be target-driven, and comfortable working in a fast-paced environment.The successful candidate will maintain accurate records of...
-
Sales and Customer Support Associate
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeSales and Customer Support AssociateWe are seeking a highly motivated Sales and Customer Support Associate to join our team. As a key member of our customer engagement team, you will be responsible for promoting our products and services to potential and existing customers.This role requires excellent communication skills, a customer-centric mindset, and the...
-
Customer Support Associate
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Overview:We are looking for a highly skilled and motivated individual to join our team as a Customer Support Associate. As a successful candidate, you will be responsible for providing top-notch customer support and resolving customer issues in a timely and effective manner.Key Responsibilities:Handle customer inquiries and concerns via phone, email, and...
-
Customer Support Associate
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeCustomer Support RoleIn this role as a Customer Support Associate, you will be engaging with potential customers to understand their needs and provide them with the best possible solutions. Your main objective is to build strong relationships with customers and help them achieve their goals.This position requires excellent communication and interpersonal...
-
Customer Support Associate
12 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeFresh graduates with a degree in Computer Science, IT, or a related field are encouraged to apply for this part-time position as a customer support associate.This role involves engaging with clients to understand their networking needs and providing information about services and solutions.Key responsibilities include:Handling incoming calls and responding...
-
Customer Support Associate
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeIn this exciting role as a Customer Support Associate, you will be the face of our organization, providing an exceptional customer experience by offering a seamless process from start to finish.Main Duties:Act as the primary point of contact for clients, addressing their queries and concerns promptly.Ensure clients are thoroughly informed about available...
-
Customer Support Associate
2 weeks ago
Lahore, Punjab, Pakistan Mass Logistics Full timeCustomer Support Associate Job Summary: Mass Logistics invites applications for a Customer Support Associate to work on a part-time night shift basis. As a key member of our team, you will be responsible for delivering top-notch customer service, addressing client inquiries, and resolving issues efficiently.This role requires a customer-focused individual...
-
Customer Support Associate
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Title: Customer Support AssociateThis role is for a dynamic and results-driven professional who can provide exceptional customer service via phone calls, emails, and chats.Responsibilities:Handle customer inquiries with professionalism and empathy.Communicate clearly and concisely to resolve issues efficiently.Work collaboratively as part of a fast-paced...
-
Medical Billing Associate
1 week ago
Lahore, Punjab, Pakistan FinTax Support Limited Full timeFinTax Support Limited (FSL) is a premium Accounting Outsourcing Provider offering services to various firms in the USA, UK, UAE, and Pakistan. FSL provides bookkeeping, CFO services, tax preparation, payroll management, and more to industries such as Construction, IT, Retail, Healthcare, and Banking & Finance. The company's accounting staff is proficient in...