
IT Service Management Lead
6 days ago
We are seeking a highly skilled IT Service Management (ITSM) professional to lead our IT service management processes and practices at Virtual Force Inc. The ideal candidate will have extensive experience in managing ITSM processes in a medium to large-scale organization.
About the Role
The successful candidate will be responsible for optimizing and overseeing IT service management processes, managing and improving incident, problem, change, and release management processes, leading and developing the ITSM team, and collaborating with stakeholders to align ITSM strategies with business objectives.
Key Responsibilities
- Develop and implement effective IT service management processes and best practices.
- Manage and improve incident, problem, change, and release management processes.
- Lead and develop the ITSM team, ensuring high performance and continuous improvement.
- Collaborate with stakeholders to align ITSM strategies with business objectives.
- Implement and maintain ITIL best practices across the organization.
- Monitor and report on key performance indicators (KPIs) for IT services.
- Manage vendor relationships and contracts related to ITSM tools and services.
Requirements
- Proven experience in managing ITSM processes in a medium to large-scale organization.
- Strong knowledge of ITSM tools and technologies.
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
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