
Career Development Program
4 days ago
About this Program
- This one-year program provides recent graduates with practical training and skill development opportunities to establish a professional foothold.
- Candidates gain hands-on experience and develop skills in demand in the job market while contributing to the overall goal of the organization.
Program Highlights
- The program runs for 20 hours per week during the course of the year.
- It is fully remote, allowing participants to work from anywhere.
- At the end of the program, candidates may have the opportunity to work on a full-time basis with the organization.
Key Responsibilities
- Support clients via chat support, emails, and virtual calls with high energy and active listening.
- Meet key performance indicators (KPIs) of response time, average handling time, and customer satisfaction (CSAT) on all queries;
- Identify issues with customers, investigate queries, and report issues and/or potential improvements to the development team;
- Learn continuously about tech and platform updates;
- Work with team members to test and improve performance using the platform;
- Become a subject matter expert (SME) on the product.
Pre-Requisites
- Fluent English to communicate in writing and voice with customers around the world;
- Experience with customer success or similar;
- Experience in a SaaS or tech company;
- Outstanding communication skills and empathy;
- Flexibility and adaptability to service multicultural customers;
- Happiness to work between Tuesday - Saturday EMEA Hours, 3am- 11am Eastern time;
- Resilience to learn continuously in an innovative environment.
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