System Operations Expert

3 days ago

Dera Ghazi Khan, Punjab, Pakistan beBeeAdministration Full time $75,000 - $110,111
Role Summary

As a Senior Systems Administration Specialist, you will play a pivotal role in administering and supporting Salesforce and integrated Enterprise Systems applications for our customers and internal teams. You will have opportunities to work with integrations and collaborate with experienced developers.

Responsibilities will include providing real-time support for issues related to Salesforce and other platforms; troubleshooting, escalating, and resolving issues promptly reported on the Service Desk.

You will also administer and support Salesforce.com, including user management, data import/update, bug investigations, and enhancements.

Furthermore, you will oversee the onboarding for the Enterprise Systems Tech-Stack, analyze and prioritize enhancement requests, and implement changes or escalate to the change advisory board when necessary.

Additionally, you will manage workload and projects while maintaining accuracy and strong attention to detail.

Lastly, you will create and update documentation for different audiences within the team.

Key Qualifications:
  • Prior experience in user-facing technical support, application support, or Service Desk roles.
  • At least 2 years of hands-on experience using and providing first-line support for Salesforce, assisting end-users with day-to-day tasks and issues.
  • Salesforce Associate Certification is required.
  • Familiarity with standard user functions of Salesforce Sales Cloud and Service Cloud is required.
  • Strong troubleshooting skills with the ability to diagnose and resolve user-reported application problems.
  • Proven ability to independently manage a ticket queue, set priorities, and handle multiple requests accurately and efficiently.
  • A technical background with a general understanding of business systems is necessary.

Preferred Qualifications:

  • A Salesforce Administrator certification is a plus but not mandatory.
  • Experience assisting users with related systems like NetSuite or Zuora is a plus.

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