Operations and Performance Analyst

3 days ago


Multan, Punjab, Pakistan sohoby Full time
Business Development CRM Specialist:

The Business Development CRM Specialist will work closely with our sales, marketing, and customer service departments to ensure that our customer relationship management system provides effective solutions to their needs.

Key Responsibilities:
  • Implement, manage, and enhance the CRM system to ensure optimal performance and usage.
  • Develop and implement strategies for increasing user adoption and satisfaction.
  • Generate and analyze reports to monitor CRM usage and effectiveness, making recommendations for improvements.
  • Collaborate with IT and third-party vendors to ensure CRM functionality aligns with business objectives.
  • Ensure CRM practices comply with data protection laws and company policies.
Requirements:
  • Bachelor's degree in Business Administration, Marketing, Computer Science, or related field.
  • Proven experience as a CRM Manager or similar role, preferably in a business development or sales environment.
  • Strong understanding of CRM software, ideally with certifications in CRM platforms (e.g., Odoo, HubSpot, Zoho Bigin).
  • Excellent analytical skills and ability to derive insights from data.
  • Strong project management skills and ability to manage multiple tasks with shifting priorities.
  • Excellent communication and training skills.
  • Knowledge of data protection and privacy regulations relevant to CRM usage.


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