Contact Centre Operations Manager

5 days ago


Multan, Punjab, Pakistan Hope Solutions Uk Ltd Full time
Job Summary
We are looking for an accomplished Outbound Call Center Manager with a minimum of 3 years' experience in call centres, holding both advisor and team leader/manager positions. Outbound projects in the UK are essential.

Key Tasks
  • Provide exceptional customer service and management skills.
  • Ensure effective communication and native-level English proficiency.

Qualifications

The ideal candidate will have a proven track record of:

  • Leading high-performing teams to achieve exceptional customer satisfaction ratings.
  • Developing and implementing effective training programs to enhance staff skills and knowledge.
  • Implementing efficient workflows and processes to optimise call centre operations.


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