A Broad Scope of Technical Responsibility

6 days ago

Khuzdar, Balochistan, Pakistan beBee Careers Full time
Technical Support Specialist

As a Technical Support Specialist, you will be responsible for providing technical service and support to customers. This role requires troubleshooting and resolving problems to stabilize and optimize customer networks.

The ideal candidate will have a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge. You will work in an international environment, collaborating with colleagues, customers, and suppliers to drive solutions.

Key Responsibilities
  • Handle customer issues as dedicated support, 24x7 based on roster
  • Lead and resolve technical issues and conduct Root Cause Analysis
  • Knowledge Management
  • Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
  • Drive CSR review meetings with SDM
  • Perform preventive maintenance


Requirements:
  • Education: bachelor's degree in engineering
  • Min years of experience: 5+ Years of experience
  • Domain experience:
  • CS Core domain resource with hands-on experience of CS Core domains:
  • CSCF, MTAS, SBG/BGF
  • MSC-S, M-MGW, STP/IP-STP
  • UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE
  • Mobile Call flows and Protocols understanding.
  • MAP, SCCP, SIP, Diameter and LDAP protocols handling
  • Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure.
  • MOP preparation with impact analysis and execution.
  • Understanding of Cloud/Virtualization concepts and VNF/CNF Management
  • Team Collaboration.
  • Delivering results & meeting customer expectations
  • Presentation & communication skills


This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and the ability to work effectively in a team environment.

  • Technical Support Specialist

    3 days ago

    Khuzdar, Balochistan, Pakistan beBee Careers Full time

    Job Description:">We are seeking a highly skilled Support Engineer to join our team. In this role, you will be responsible for providing technical service and support to customers, troubleshooting and resolving problems to stabilize and optimize customer networks.">You will configure and integrate different nodes and solutions in new and live customer...