Technical Support Specialist

Job Description:

We are seeking a highly skilled Support Engineer to join our team. In this role, you will be responsible for providing technical service and support to customers, troubleshooting and resolving problems to stabilize and optimize customer networks.

You will configure and integrate different nodes and solutions in new and live customer networks, working closely with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization.

The successful candidate will have a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge. You will work collaboratively in an international environment, both with colleagues internally as well as with customers and suppliers.

Key Responsibilities:

• Handle customer issues as dedicated support, 24x7 based on roster
• Lead and resolve technical issues and conduct Root Cause Analysis
• Knowledge Management
• Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
• Drive CSR review meetings with SDM
• Perform preventive maintenance

Required Skills and Qualifications:

• Bachelor's degree in engineering
• 5+ years of experience in CS Core domain
• CSCF, MTAS, SBG/BGF hands-on experience
• MSC-S, M-MGW, STP/IP-STP understanding
• UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE expertise
• Mobile Call flows and Protocols understanding
• MAP, SCCP, SIP, Diameter and LDAP protocols handling
• Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure
• MOP preparation with impact analysis and execution
• Understanding of Cloud/Virtualization concepts and VNF/CNF Management
• Team Collaboration
• Delivering results & meeting customer expectations
• Presentation & communication skills

Benefits:

• International working environment
• Collaborative team
• Opportunity to develop your skills and knowledge
• Flexible work arrangements

Why Choose This Role?

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. If you are passionate about technology and customer service, we encourage you to apply.