
Billing Support Specialist
18 hours ago
Billing Support Specialist
About the RoleWe are seeking a highly skilled and detail-oriented Billing Support Specialist to join our team. As a key member of our customer support team, you will be responsible for interacting with customers on their billing and account verification queries.
Responsibilities- Interact with customers via live chats, emails, and support tickets to answer their billing queries
- Identify non-legit customers and contact them to verify their identity
- Handle billing recoveries, chargebacks, disputes, and account abuses
- Timely act on abuse alerts and reach customers to resolve their issues
- Share customers' feedback with internal teams for product improvement
- Understand and keep track of business KPIs
- Bachelor's degree in any discipline
- Effective written and verbal English communication skills with native fluency
- Ideal 6 months to 1 year of experience working in a tech company with a customer-facing role
- Previous experience in web hosting is a plus
- Strong Customer Empathy
- Manage and escalate customer issues; punctual and trustworthy
- Thirst for learning
- Strong ownership & resilient to pressure
- Schedule flexibility
- Intermediate abilities with Excel or Google Sheets are a must
- A strong customer service mindset and ability to empathize with customers
- The ability to ask effective questions to identify pain points and needs
- The ability to manage and escalate customer issues as needed
- Strong attention to detail and consultancy skills
- A proactive approach to problem-solving
- A desire for continuous learning and improvement
- A strong sense of ownership and ability to work well under pressure
- Innovative technology company with an upward trajectory
- Prioritize career development with opportunities for growth
- Care about your well-being with a range of benefits
- Reward employees with competitive salary, bonus, and equity compensation
- Value diversity and inclusion with an equal-opportunity employer policy
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