
Digital Security Specialist
1 week ago
At the forefront of digital security, we design and deliver innovative solutions to empower our clients. Our team of experts works closely with businesses and governments to develop cutting-edge technologies that safeguard billions of digital interactions every day.
Main ResponsibilitiesCUSTOMER INTIMACY:
- We serve as the primary technical interface between our clients and our organization.
- We acquire a deep understanding of our clients' card-related solutions and advise on how to promote our products effectively.
- We analyze our clients' technical organizations and provide recommendations on how to integrate our solutions seamlessly.
- We design and lead initiatives that drive strategic value in our business relationships with clients and partners.
- We proactively identify client technical needs and potential card-based solutions aligned with our product roadmap.
- We craft preliminary requirements specifications for client projects.
- We provide expert technical responses and effort & cost quotes for tasks related to Requests for Information (RFI) and Requests for Quotation (RFQ).
- We foster client awareness about our products and services.
- We assume the role of Customer Project Owner for all projects with our clients by default.
- We manage project costs and schedules to ensure timely execution.
- We coordinate with internal teams, including the EMV Consulting team and Perso Teams, to fulfill client requirements and ensure smooth project implementation.
- We handle project-related communication with clients, including project kick-off and follow-up meetings, external project reporting, and managing changes requested by clients.
- We create detailed technical specifications, including personalization specifications for electrical and graphical pre-personalization of cards, data processing specifications, and electrical profiles.
- We develop validation elements within project scope, such as test cards.
- We serve as the entry point for clients seeking technical assistance or resolving issues related to smart cards and our products and services.
- We coordinate with internal teams to address technical issues and maintain the single point of contact between clients and our organization.
- We provide direct support to clients during integration and testing phases of card-based projects.
- We offer first-hand information about card-related topics to clients.
- We offer internships to students and recent graduates to gain hands-on experience in our field.
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