Senior IT Leadership and Pre-Sales Professional

4 days ago

Dera Ismail Khan, Pakistan beBee Careers Full time
IT Leadership and Pre-Sales Expert

About the Role

We are seeking a highly skilled IT leader to lead Pre-Sales for Managed Services (MS) IT and Application Development & Maintenance (ADM) across the Middle East and Africa. This role is accountable for MSIT/ADM business contract renewal, farming, and expansion, as well as supporting business development engagement when needed.

Key Responsibilities

This includes serving as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio, coordinating with internal teams to secure optimal solutions for customers, ensuring customer satisfaction by delivering solutions that maximize value and efficient service, driving profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management, overseeing on-time, on-budget project delivery, and representing Ericsson interests within customers related to MSIT/ADM, providing insights on lifecycle management and operations.

Leadership Expectations

We expect our ideal candidate to demonstrate cross-functional leadership, mobilizing support across functions and teams, exhibit strong collaboration, communication, and fact-based decision-making, and foster a people-centric leadership style with empathy.

Sales and Customer Focus

The successful candidate should have proven ability to drive multi-million-dollar sales and manage complex contracts, deep knowledge of contracting, commercial models, and customer operations in Core, IT (OSS/BSS), and ADM, translate portfolio capabilities into business value for customers, lead technical and business discussions at all levels, including customers' D and C-suite, and identify and manage risks, with a focus on simplification and cost optimization.

Functional and Technical Expertise

This position requires in-depth experience with MS IT, LCM, and ADM best practices and delivery, demonstrated financial improvements and cost savings, experience in continuous improvement for main IT systems, enhancing customer satisfaction and KPIs, expertise in Ericsson Service Delivery processes, agile and DevOps models, and strong knowledge of OSS/BSS/Cloud NFViO, Agile/SAFe, ALM tools, DevOps toolchains, automation, and emerging technologies.

Requirements

The ideal candidate should have a university degree in Business, Engineering, or ICT, 5+ years in MSIT/ADM presales, 5+ years in delivery of Managed Services and/or ADM, 10+ years in the telecom network industry, strong record of sales and C-level engagement, and proven delivery experience in the domain.

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