Training and Development Specialist

2 weeks ago

Rawalpindi Cantonment, Pakistan beBee Careers Full time

Job Title: Training and Development Specialist

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Description:

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The role of a Trainer is to provide training and coaching for newly hired Customer Service Representatives. The objective is to ensure that the representatives have a complete understanding of their roles and the program.

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To achieve this, the Trainer identifies gaps in training and delivers solutions accordingly. This may involve providing information on call center systems, ACD/IVR, and performance statistics.

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In addition to delivering training, the Trainer also provides coaching and mentoring to support employees' professional development. Strong verbal and written communication skills are essential for effective collaboration with colleagues and management.

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The ideal candidate will have experience in customer service training, knowledge of emerging training methods, and strong analytical and problem-solving skills.

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Key Responsibilities:

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  • Develop and deliver training programs to ensure employee understanding of roles and programs">
  • Identify gaps in training and develop solutions to address them">
  • Provide coaching and mentoring to support employees' professional development">
  • Maintain accurate records of training sessions and employee progress">
  • Collaborate with management and colleagues to achieve business objectives">
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Benefits:

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This role offers opportunities for professional growth and development. As part of our team, you will be empowered to contribute to the success of our organization.

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We Offer:

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A supportive work environment that fosters collaboration and teamwork

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Ongoing training and development opportunities to enhance your skills

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Competitive compensation and benefits package

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