Senior Customer Success Operations Manager

We are looking for a Senior Customer Success Operations Manager to enhance the efficiency and effectiveness of our Customer Success team. This role will focus on data-driven insights, process automation, tool optimization, and cross-functional collaboration to drive customer retention, reduce churn, and improve overall customer engagement.Key...

A successful Senior Customer Success Operations Manager will be responsible for owning and optimizing Customer Success tools, implementing and automating workflows (e.g., lifecycle playbooks, alerts) to scale CS operations efficiently, and ensuring data integrity and accuracy across all systems.Owning and optimizing Customer Success toolsImplementing and...

At our company, we are seeking a skilled Senior Customer Success Operations Manager to join our team. As a key member of our Customer Success organization, you will play a critical role in driving customer retention, reducing churn, and improving overall customer engagement.Responsibilities:Analyze key customer health metrics such as retention, churn, and...

About KekaKeka has been a silent revolution in the making since our launch 6 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 4000 businesses across India and the world. Today, we are India's #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...

We are seeking a highly skilled Customer Success Manager who will be responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted...

The Senior Customer Success Operations Manager will be responsible for designing customer engagement frameworks primarily focused on Revenue Growth and Net Dollar Retention (e.g., onboarding programs, automated playbooks), tracking adoption and engagement trends to proactively identify churn risks, and supporting CSMs in upsell and expansion opportunities...

Customer Success Group ManagerWe are seeking a highly experienced Customer Success Group Manager to lead our Indian SMB market efforts and support our operations.The ideal candidate will have a proven track record of managing high-performing customer success teams, developing and executing strategies to drive customer satisfaction, retention, and expansion...

About UsKeka is a leading provider of HR, Payroll, and Performance Management software for Small and Medium Businesses (SMBs). We are committed to delivering innovative solutions that help businesses optimize their workforce and drive organizational success. At Keka, Customer Success is at the heart of everything we do, ensuring that our clients maximize the...

Job Summary:">This is an exciting opportunity to lead a team of Customer Success Managers and drive business growth through exceptional customer experiences. As a Team Lead for Customer Success, you will be responsible for overseeing the team's daily operations, building strong relationships with key customers, and collaborating with cross-functional teams...

About this Opportunity:">We are seeking an experienced Team Lead for Customer Success to join our team. As a seasoned professional, you will oversee and guide a team of Customer Success Managers to deliver exceptional customer experiences. Your primary responsibilities will include driving customer satisfaction, retention, and growth by ensuring customers...