Business Recovery Coordinator
19 hours ago
Business Function:
The Deputy Manager-Recovery is a vital part of Urban Developers' business operations, responsible for the efficient recovery of overdue loans, debts, or assets. The ideal candidate will possess strong leadership skills, excellent analytical abilities, and the ability to work under pressure.
Key Responsibilities:
- Develop and implement recovery strategies to drive business growth.
- Lead the Recovery Team to achieve their targets and maintain high standards of performance.
- Manage customer relationships, addressing complaints and resolving disputes in a professional manner.
- Collaborate with the Settlement Committee to drive business outcomes.
- Maintain accurate records of customer interactions, processes, and documents.
- Provide training and guidance to the Recovery Team to enhance their skills and knowledge.
- Ensure compliance with the company's policies, procedures, and SOPs while achieving team goals.
- Compile and present regular analytical reports to the DGM.
Requirements:
- Bachelor's/Master's degree in a relevant field
- 7+ years of experience in debt recovery, collection, or credit control
- Strong leadership and negotiation skills
- Expert knowledge of real estate laws and financial regulations
- Ability to handle high-pressure recovery situations
- Excellent analytical and problem-solving abilities
- Strong communication and interpersonal skills
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