Recovery Manager
16 hours ago
Company Overview:
Urban Developers is a leading real estate company that specializes in providing innovative solutions for its customers. We are committed to delivering exceptional services and ensuring customer satisfaction.
Job Description:
The Deputy Manager-Recovery will be responsible for managing and overseeing the recovery of overdue loans, debts, or assets for the organization. This role involves developing and implementing recovery strategies, coordinating with legal teams, and ensuring compliance with regulatory guidelines.
Key Responsibilities:
- Assist in the development of recovery strategies and implement them effectively.
- Supervise and monitor the performance of the Recovery Team and guide them to improve their efficiency.
- Handle customer complaints regarding plot possession, recovery disputes, and all respective matters; provide appropriate solutions and arrange necessary approvals.
- Coordinate actively with the Settlement Committee.
- Keep records of customer interactions, process, and file documents in proper record files.
- Develop, supervise, and provide training to the Recovery Team to practice professional behaviors for effective customer service along with CRM system etc.
- Properly manage, monitor, and implement the company's SOPs, departmental procedures, and policies coordinating with all sections to achieve team goals as one team.
- Prepare various analytical reports like recovery reports, staff performance, and calling record and present on daily, weekly, and monthly basis to DGM.
Requirements:
- Bachelor's/Master's degree in Finance, Law, Business Administration, or a related field
- 7+ years of experience in debt recovery, collection, or credit control in the real estate sector
- Strong negotiation and persuasion skills
- In-depth knowledge of real estate laws and financial regulations
- Ability to handle high-pressure recovery cases tactfully
- Excellent analytical and problem-solving abilities
- Strong communication and interpersonal skills
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