Quality Assurance Specialist Position

8 hours ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

The primary goal of a Quality Assurance Specialist is to ensure that customer service representatives meet performance standards.

Job Responsibilities
  • Evaluate call center agents' performance using monitoring software and audio recordings.
  • Identify areas for improvement and provide constructive feedback.
Requirements
  • At least 2 years experience in a call center environment.
  • Excellent communication skills.
  • Ability to work independently and manage time effectively.
  • Intermediate knowledge of Microsoft Office Suite.
Preferred Skills
  • Experience with Auto Insurance, Auto Warranty, or mortgage products.
  • Exceptional listening and analytical skills.
  • Ability to learn new software quickly.


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