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Customer Experience Specialist

3 weeks ago

Lahore, Punjab, Pakistan Imperial Resource Group Full time
About the Role

We are seeking a highly skilled Customer Experience Specialist to join our Inbound Contact Center team at Imperial Resource Group.

This role involves handling customer inquiries, resolving issues, and providing personalized solutions to meet their needs. The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  1. Handle inbound customer calls and respond to emails in a timely and professional manner.
  2. Identify and address customer concerns, and provide solutions that meet their needs.
  3. Maintain accurate records of customer interactions and update databases accordingly.

Requirements:

  • Graduate degree from any reputable institution is preferred.
  • Strong spoken English skills, preferably with an American or British accent.
  • Ability to work in a night shift schedule and manage day-to-day tasks efficiently.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive team environment.