Technical Operations Manager

9 hours ago


Lahore, Punjab, Pakistan CogSoul Soft Full time

We are seeking an experienced Technical Operations Manager to join our education technology team. As an ALM Consultant, you will be responsible for driving innovation and excellence in learning technologies, leveraging your expertise in system integrations and technical background.

About the Job:

  • Conduct IT assessments for learning platforms, ensuring compliance with organizational needs and technical validation protocols.
  • Develop and manage integrations between Adobe Learning Manager (ALM), Salesforce, Adobe Sign, and other systems, driving quality and efficiency in our digital learning ecosystem.
  • Lead User Acceptance Testing (UAT) for new features and bug fixes, focusing on quality and efficiency in our digital learning ecosystem.
  • Perform ALM release testing, document results, and manage updates using Jira and Confluence, fostering collaboration and knowledge sharing among team members.
  • Provide configuration guidance and feature implementation support for business units using ALM, enhancing the user experience and adoption rates.
  • Share expertise in learning technologies to promote reporting adoption across teams, driving data-driven decision making and business growth.
  • Implement an escalation support system for EDUCARE, ensuring effective issue resolution and customer satisfaction.

Responsibilities:

  • Tech Lead Experience: Proven ability to lead technical teams and manage project deliverables, driving results-oriented outcomes.
  • Development/Technical Background: Experience in development, particularly with ALM and system integrations, with a strong foundation in software development principles.
  • ALM Expertise: Previous hands-on experience with Adobe Learning Manager (ALM), especially its integration with Salesforce, is highly desirable.
  • Stakeholder Management: Skilled at collaborating with diverse stakeholders and aligning deliverables with business objectives, driving strategic alignment.
  • Familiarity with tools like Jira and Confluence for issue tracking and documentation, promoting transparency and accountability.
  • Experience with Adobe Sign and EDUCARE systems, leveraging expertise to drive process improvements.
  • Strong analytical and problem-solving skills, with a keen eye for detail and a passion for continuous learning.

Skills and Qualifications:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • Strong ability to manage time and prioritize tasks effectively, driving productivity and efficiency in a fast-paced environment.
  • Ability to work collaboratively in a remote team environment, embracing flexibility and adaptability.


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