Technical Operations Engineer
15 hours ago
We are seeking an experienced Technical Support Engineer to join our Enterprise Tech Support team. As a Technical Operations Engineer, you will play a critical role in managing, tracking, diagnosing, and troubleshooting complex technical issues in our Enterprise Tech Support environment.
Our ideal candidate will have a strong technical background, excellent communication skills, and the ability to provide guidance and training to other employees within Support and across the company.
Responsibilities
- Determine how to resolve technical issues, identify changes needed to underlying data/hardware/process, and apply them with minimal user disruption.
- Determine root cause of errors/bugs, use analytics tools like Looker, and report findings to Technical Lead/Engineering/DSE.
- Perform analysis of data to determine impact/prevalence of issues, communicate with customers if needed for escalated, urgent inquiries, and develop proactive approaches when resolving technical issues.
- Partner closely with Technical Leads across Tech Support to research issues and provide quality solutions.
- 2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles.
- Computer Science/Engineering background.
- Fluent in spoken and written English.
- Team player and can work in a professional environment.
- Exceptional performer with on-call rotation flexibility.
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