Commercial Experience Leader

7 days ago


Islamabad, Islamabad, Pakistan Jazz Full time
Company Overview:
As a leading employer in the country, Jazz embodies the philosophy that each Jazz employee is passionately living a better everyday life. Inspired by visionary leadership, our unique professional culture, flourishing lifestyle, and continuous learning and development make us an ideal workplace.

Job Description:
The Commercial Experience Executive is part of the commercial experience team, reporting to the Commercial Experience Manager, and deputed at an Experience Center. The role involves welcoming, guiding, and managing walk-in customers at the experience center, developing a basic understanding of the CRM system, and handling customer queries. This includes maintaining the highest possible quality standards for customer facilitation, promoting product upselling from the experience center, and ensuring timely resolution of customer complaints.

Required Skills and Qualifications:
To be successful in this role, you will need excellent communication and interpersonal skills, effective stakeholder management, strong sales and service expertise, proficiency in Microsoft Office, knowledge of telecom products, and hands-on expertise in customer management systems.

Benefits:
Jazz offers a competitive package, including opportunities for growth and development, a dynamic work environment, and a chance to be part of something transformative. As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better.

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