Guest Experience Leader

5 days ago


Islamabad, Islamabad, Pakistan Easystay Holiday Home Rental Dubai Full time
About the Job

We are seeking a highly skilled and experienced General Manager to join our team at Easystay Holiday Home Rental Dubai. As the Guest Experience Leader, you will be responsible for overseeing staff management and guest relations, ensuring a seamless and enjoyable experience for our guests.

This role requires strong leadership and strategic planning skills to support service culture, maximize operations, and ensure guest satisfaction. You will collaborate closely with hotel owners and stakeholders, manage the hotel management team, and set targets to deliver an excellent guest experience.

Key Responsibilities:

  • Address guest complaints and oversee service recovery procedures.
  • Promote and achieve the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
  • Maximize room yield and hotel revenue through innovative sales practices and yield management programs.
  • Serve as the primary point of contact for corporate clients and participate in new client acquisition efforts as needed.

Requirements

Candidates should possess exceptional management skills, extensive industry experience, and a strong track record of success. A university degree in hotel management or a related field is required, combined with experience in opening, managing, or repositioning a hotel.

Strong computer system skills are essential, as well as a minimum of 15 to 20 years of hospitality industry experience, preferably with luxury and international exposure, including experience in remote locations.


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