Technical Support Team Lead

4 days ago

Karachi, Sindh, Pakistan beBeeCustomer Full time $120,000 - $165,000
Job Overview

We are seeking a highly skilled and experienced Support Lead to join our team. As a key member of our support organization, you will be responsible for leading a team of technical support analysts, driving process improvements, maintaining key performance metrics, and ensuring customer feedback shapes our product evolution.

Key Responsibilities:

  • Lead a team of Technical Support Analysts, driving process improvements and maintaining key performance metrics.
  • Recruit, onboard, and develop Technical Support Analysts, conducting performance reviews and providing growth opportunities.
  • Forecast staffing needs based on customer deployment and peak usage period projections.
  • Enhance the team's technical abilities through ongoing training and ticket deep dives.
  • Support complex technical troubleshooting, including data validation and integration related issues.
  • Champion continuous improvement in resolution speed, quality, and Stellic tone of voice.

Requirements

To succeed in this role, you will need:

  • 3+ years of experience leading technical support teams in an enterprise SaaS environment.
  • A strong technical background and troubleshooting expertise.
  • Proven track record scaling high-performing support teams.
  • Exceptional analytical, problem-solving, and communication skills.
  • Detail-oriented with unwavering commitment to quality.
  • Excellent customer relationship management abilities.

What We Offer

As a member of our team, you can expect:

  • Competitive salary range: $120,000 - $165,000.
  • Generous stock options in a Series A stage startup.
  • Flexible, outcome-based culture.
  • Medical, dental, vision, and life insurance.
  • 401K and commuter benefits.
  • Annual international retreats in some of the most beautiful cities & towns.

About Us

Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

  • Technical Support Team Lead

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeTeam Full time $10,000 - $15,000

    Technical Support Team LeadWe are seeking an experienced Technical Support Team Lead to manage our Contact Centre Technical Support team. This is a key role within the organization, responsible for ensuring that all technical support operations run smoothly and efficiently.

  • Technical Team Lead

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeDevelopment Full time

    About UsWe're a software development company that prides itself on creating a diverse and inclusive work environment. Our mission is to foster long-term relationships with our employees, empowering them to grow professionally and personally.Job Summary:We're seeking an exceptional leader to oversee our team of developers. As the development team leader,...

  • Technical Support Professional

    4 days ago

    Karachi, Sindh, Pakistan beBeeResponsibility Full time 2,000,000 - 3,500,000

    Job Title: Technical Support ProfessionalWe are currently hiring a skilled Technical Support Professional to join our organization.Key Responsibilities:Provide on-site technical support, complaint handling, and preventive services for contract clients.Follow up and recover outstanding payments and invoices.Follow up with clients on service level agreement...

  • Technical Support Engineer

    4 days ago

    Karachi, Sindh, Pakistan Stellic Full time

    We're building a future where every student can move through their education with clarity, confidence, and purpose. Our platform transforms the student experience, giving them the tools they need to make the right decisions about their degree plans, track their journey, and build an education and career path that's truly worth it.Stellic is a fast-growing...

  • Technical Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job DescriptionA leading automotive company requires an Assistant Technical Manager to oversee technical support for dealers, coordinate with field service staff and dealers, and collaborate with principals.The ideal candidate should have relevant experience in an automotive company.Job SpecificationKey responsibilities include:Excellent customer relations...

  • Technical Support Professional

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeSupport Full time 600,000 - 800,000

    Software support professionals play a vital role in ensuring seamless user experiences. We are seeking a highly skilled and dedicated Support Specialist to join our team.About the RoleThis is an entry-level position that involves providing top-notch customer service, software support, and implementing solutions to meet client needs. The ideal candidate will...

  • Project Technical Support

    3 weeks ago

    Karachi, Sindh, Pakistan Hikvision Pakistan Full time

    1. Responsible for pre-sales consulting services of Karachi regional projects, including project demand analysis, technical exchange guidance and project plan design, bidding support, technical architecture design and technical risk control of projects.2. Responsible for the management of the whole life cycle of the project in Karachi, participate in the POC...

  • Technical Lead

    1 week ago

    Karachi, Sindh, Pakistan Octopus Systems Full time

    Will be reporting to COO for timely accomplishments of the tasks and will act as a team lead for development of functional analysis documentation and technical designing & development. Good command over VSS and SVN softwaresJob SpecificationHe will be responsible to lead the team of developers and must possess good command over coding, database designing and...

  • Customer Technical Support Manager

    2 days ago

    Karachi, Sindh, Pakistan GoYzer Technology Solutions Full time

    Direct message the job poster from GoYzer Technology SolutionsAre you passionate about delivering world-class customer support? Do you thrive in fast-paced SaaS environments? Join our dynamic team at a leading PropTech company serving the real estate sector across the UAE and beyond About the Role:We're looking for a Customer Support Manager to lead our...

  • Technical Support Professional

    7 days ago

    Karachi, Sindh, Pakistan beBeeCustomerService Full time 8,000 - 15,000

    Technical Support Role OverviewJob Summary:We are seeking a dedicated Technical Support Specialist to join our team. The ideal candidate will possess excellent communication skills, a strong technical background, and a customer-first mindset.The successful candidate will be responsible for troubleshooting and resolving technical issues for clients using our...