
Financial Services Professional
5 days ago
Mobilink Microfinance Bank Ltd is seeking a highly skilled Financial Services Professional to join our team. The successful candidate will play a vital role in providing efficient customer service and handling various banking operations at the branch level.
- The officer is responsible for account opening, managing customer queries, and processing non-financial transactions accurately.
- They assist in maintaining fixed assets inventory, security stationary, and administrative support.
- The officer also handles customer complaints, refers customers to appropriate services, and ensures compliance with banking regulations and procedures.
- Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators.
- Work in all operations segments of the branches as an inputter/maker level. Handle account opening and its related processes & operations including but not limited to dormancy marking/removal, stop payments marking/revoking, account closures, SOA issuance, loan account opening and closing, deceased marking/removal, Level Migration etc. of Core and Jazz Cash Customers. Participate in Gold Loan assessments.
- Preparation of deceased customer cases refund and maintaining record. Manage customer queries in an efficient manner. Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.
- Perform all types of Non-Financial transactions with accuracy as per SOP. Guide walk-in customers properly and cross-sell bank products. Prepare all types of reports for further submission to CSM and Head Office.
- Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register. Be the custodian, along with the other officer, of all types of security stationary and its balancing. Be the owner of the administrative support of the branch in liaison with CSM/BM. Handle customer complaints, provide appropriate solutions and alternatives within TAT.
- Responsible for preparing and maintaining all types of register/record up to date. Reviewing all types of Sundry and Suspense accounts for their reconciliation. Scanning and uploading of SS cards on a daily basis. Inputting of Clearing instruments and their return marking, Refer customers to appropriate banking services and representatives, issuance/destruction of cheque books, Bankers Cheques and TDR, and their balancing.
- Custodian of received cheque books/ATM cards and their delivery/maintenance as per SOP. Work as backup of Teller. Ensure accuracy of Cash sorting as per SBP Clean notes policy. Processing Cash Deposits and withdrawals (ensuring regulations as described in Ops Manual). Identifying and reporting Counterfeited Notes. Accurately processing all Cheque deposits (all outward clearing instruments). Ensure exchanging Cash between Tellers in case of more than one teller.
- Ensuring Cash Transfer from till to Vault and vice versa at Start of Day and End of the Day, respectively. Ensure to perform all FT's, TT's and clearing entries with accuracy. Ensure balancing cash at the end of the day (Physical Cash with system T24). Maintenance of Cash Balancing register & preparation of Teller Daily Cash Record; SBP Sheet; Vault Position, Average Sheet & other Cash related reports. Be the Custodian of allocated Keys and Stamps. Any other responsibility assigned by LM.
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