Chat Support Executive

11 hours ago


Lahore, Punjab, Pakistan Ruxsia Limited Full time
Company Overview:
Ruxsia Limited is a dynamic and innovative company that aims to deliver exceptional customer service through its dedicated team of professionals. Our mission is to build long-lasting relationships with our customers by providing timely and accurate support. As a Gaming Support Professional, you will play a vital role in helping our customers overcome any obstacles they may encounter with our products.

Job Description:
We are seeking a highly skilled and experienced Chat Support Executive to join our team. The successful candidate will be responsible for resolving customer queries, updating internal databases, and monitoring customer complaints on social media. If you have a passion for delivering exceptional customer service and possess the required skills and qualifications, we encourage you to apply.

Key Responsibilities:
As a Chat Support Executive, your key responsibilities will include:
  1. Providing timely and accurate responses to customer queries
  2. Updating internal databases with information about issues and useful discussions with customers
  3. Monitoring customer complaints on social media and reaching out to provide assistance
  4. Sharing feature requests and effective workarounds with team members
  5. Informing customers about new features and functionalities
  6. Following up with customers to ensure their issues are resolved
  7. Gathering customer feedback and sharing it with the Product, Sales, and Marketing teams

Benefits:
We offer a range of benefits to our employees, including:
  1. On-the-job training
  2. No Rotational Shift (work-life balance)
  3. Annual Increment
  4. Employee engagement & appreciation programs
  5. State-of-the-art infrastructure


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