Chat Operations Associate

2 days ago


Lahore, Punjab, Pakistan ibex Full time

We're looking for talented individuals to join our CX team, who can make a meaningful impact on our customers' lives. As a Chat Support Specialist, you'll be responsible for providing timely and effective solutions to customer inquiries.

Responsibilities:
  • Assist customers with their purchased items through the e-commerce website
  • Deliver a world-class customer experience as measured by performance objectives and maintain the core values of ibex
  • Maintain swift responses to customers through email and/or chat
  • Document each customer query as well as the resulting solution
  • Provide alternatives to products/items not available on the e-commerce website
What We Offer:
  • Medical Insurance & OPD
  • Provident Fund with investment options
  • Leave Encashment
  • Annual leaves
  • On-job training
  • Two days off in a week
  • Ergonomic furniture and infrastructure
  • Referral Rewards
  • Annual Increment
  • Conveyance facility
  • Loan facility
  • Employee Appreciation programs

Join our team and be part of a dynamic organization that values employee growth and development.



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