Operations Manager: Healthcare Collections

1 week ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Title: Operations Management Specialist

We are seeking an experienced and results-driven manager to oversee and manage our collections operations department, focusing on negotiating and settling medical bills with US-based insurance companies.

Your role will be key in developing and implementing strategies to optimize processes, improve efficiency, and maintain a high level of client satisfaction.

  • Lead and manage a team of professionals within the collections operations department.
  • Oversee daily operations of negotiating and settling medical bills from US insurance companies.
  • Develop and implement strategic initiatives to improve operational efficiency, team performance, and client satisfaction.
  • Ensure compliance with industry regulations, client requirements, and organizational policies.
  • Monitor and evaluate team performance, providing regular feedback and support for ongoing development.
  • Identify process gaps and implement improvements to enhance the quality and efficiency of collections.
  • Prepare and deliver regular reports on operational performance, including KPIs, team performance, and financial metrics.
Skill Requirements

The ideal candidate should have a strong understanding of medical billing and collections processes, particularly in the context of US insurance companies. Key skills include:

  • Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
  • Minimum of 5+ years of experience in a managerial or leadership role within a BPO environment, ideally in healthcare collections or a similar field.
  • Proven ability to manage and lead teams, ensuring high performance and productivity.
  • Excellent problem-solving skills, with the ability to resolve complex issues and drive positive outcomes.
  • Strong communication and interpersonal skills, with the ability to interact with clients and internal teams effectively.

This is a mid-senior level full-time position that requires a strong leader who can drive business growth and improve operational efficiency.

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