Operations Director

3 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking an experienced Manager of Operations to lead our Collections Operations department. The ideal candidate will have a strong understanding of medical billing and collections processes, particularly in the context of US insurance companies.

Key Responsibilities:
  • Lead and manage a team of professionals within the Collections Operations department.
  • Oversee daily operations of negotiating and settling medical bills from US insurance companies.
  • Develop and implement strategic initiatives to improve operational efficiency, team performance, and client satisfaction.
  • E nsure compliance with industry regulations, client requirements, and organizational policies.
  • Monitor and evaluate team performance, providing regular feedback and support for ongoing development.
  • Identify process gaps and implement improvements to enhance quality and efficiency of collections.
  • Prepare and deliver regular reports on operational performance, including KPIs, team performance, and financial metrics.
  • Drive continuous training and development of staff to ensure they are equipped with skills and knowledge to perform at high level.
Qualifications & Skills:
  • Bachelor's degree in Business Administration, Management, or related field (Master's degree preferred).
  • Minimum 5+ years of experience in managerial or leadership role within BPO environment, ideally in healthcare collections or similar field.
  • Strong understanding of medical billing and collections processes, especially in context of US insurance companies.
  • Proven ability to manage and lead teams, ensuring high performance and productivity.
  • Excellent problem-solving skills, with ability to resolve complex issues and drive positive outcomes.
  • Strong communication and interpersonal skills, with ability to interact with clients and internal teams effectively.
  • Ability to work in fast-paced environment and manage multiple tasks and projects simultaneously.
Job Requirements:

The successful candidate will possess a strong understanding of medical billing and collections processes, as well as excellent leadership and problem-solving skills.

Benefits:

This is a mid-senior level full-time position in Sales and Business Development.

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