Business Operations Manager

5 days ago

Islamabad, Islamabad, Pakistan beBeeCustomer Full time $70,000 - $95,000

Motive's platform empowers physical operation teams to create safer, more productive and profitable work environments.

For the first time ever, safety, operations and finance teams can manage drivers, vehicles, equipment and fleet related spend in one system.

This role involves high-touch, proactive engagement with clients to drive utilization of Motive's platform, enabling them to achieve their outcomes.

Key responsibilities include:

  • Drive value realization through casual and formal interactions
  • Care for client health and experience, ensuring a smooth retention process
  • Identify growth opportunities aligned to helping clients achieve their goals
  • Partner with internal stakeholders to solve client escalations and ensure timely resolution of issues

The ideal candidate will have proficiency in English & Spanish languages, 3+ years of prior experience in a customer-facing role and Customer Success or Account Management experience.

They will be able to demonstrate knowledge of effectively managing a large book of business proactively and independently, with a proven track record of successfully getting the BOB through renewals and mitigating churn.

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