Help Desk Professional

13 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
About This Role

We are looking for a highly skilled Help Desk Professional to join our team. As a Help Desk Professional, you will be responsible for providing exceptional support to our customers through voice and chat.

You will be working closely with your team to resolve customer issues efficiently, and will have the opportunity to use your problem-solving skills to find quick resolutions. You will also be expected to work collaboratively with your team to enhance the customer experience.

The ideal candidate will have experience in customer support, excellent communication skills, and be proficient in using customer support tools like Zendesk or Freshdesk.

Responsibilities:
  • Assist customers via inbound calls, chat, and email
  • Solve problems effectively and find quick resolutions
  • Collaborate with the team to enhance the customer experience


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