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Debt Recovery Expert

3 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time

The Debt Resolution Specialist plays a pivotal role in managing overdue accounts using a proactive and customer-centric approach. This position requires expertise in debt collection, a deep understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations.

Key Responsibilities:
  • Debt Collection:
    • Manage and directly handle debt recovery efforts for overdue accounts.
    • Develop tailored debt resolution strategies based on customer circumstances.
    • Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.
  • Customer Relationship Management:
    • Maintain professional relationships with customers ensuring a balance between firm collections and customer empathy.
    • Address complex or escalated customer accounts working toward effective and amicable resolutions.
    • Resolve disputes and complaints while upholding a positive image.
  • Compliance and Regulation:
    • Ensure adherence to all relevant laws and company policies.
    • Stay informed on industry trends and legal changes to ensure best practices.
  • Performance Monitoring and Reporting:
    • Track personal performance metrics including recovery rates and customer engagement.
    • Prepare reports outlining key results and areas for improvement.
    • Regularly assess and adjust collection strategies to meet goals.
  • Operational Efficiency:
    • Streamline processes for improved productivity.
    • Utilize software and tools to track progress and maintain accurate records.
  • Collaboration and Stakeholder Management:
    • Work with internal teams to coordinate the overall debt recovery process.
    • Collaborate with external agencies as needed to facilitate collections.
Qualifications:
  • Proven experience as a debt collection agent with a minimum of 2 years.
  • In-depth knowledge of debt collection laws and best practices.
  • Strong communication and negotiation skills.
  • Proficiency in debt collection software and tools.
  • Excellent organizational skills and ability to prioritize tasks effectively.
Preferred Qualifications:
  • Certification in debt collection or related field.
  • Fluency in additional languages.