Support Specialist IT Expert

5 days ago


Rawalpindi Cantonment, Pakistan Riphah University Full time
Job Overview

At Riphah University, we are seeking a highly skilled and motivated Support Specialist IT Expert to join our team. The successful candidate will provide first-line technical assistance to customers via various communication channels.

The ideal candidate should have excellent problem-solving skills, be able to document customer inquiries accurately, and maintain detailed records of all interactions.

Key Responsibilities Include:
  • Providing timely and effective technical support to customers.
  • Documenting all customer inquiries and maintaining accurate records.
  • Collaborating with colleagues to resolve complex technical issues.
  • Staying up-to-date with the latest technologies and system requirements.

Technical Requirements

The successful candidate should possess a strong understanding of relevant technologies and systems supported by the university. They should also have excellent communication and interpersonal skills, be able to work effectively in a team environment, and demonstrate a high level of professionalism at all times.

Benefits and Qualifications
The successful candidate will receive a competitive salary package and access to ongoing training and development opportunities. In addition, they will be part of a dynamic and supportive team that is dedicated to providing exceptional service to students, staff, and faculty.

Four (4) years of directly relevant Information Technology Service Desk experience required. A degree in Computer Science or related field is an asset.

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