Service Excellence Manager

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Service Excellence Manager
  • Maintain high standards of service quality, ensuring customer satisfaction and repeat business.

Servicing electrical/electronic products requires a unique blend of technical expertise and interpersonal skills. As Service Excellence Manager, you will be responsible for overseeing the entire after-sales support process, from initial complaint handling to successful resolution.

Key Responsibilities:
  1. Quality Assurance: Ensure all service activities are carried out in accordance with established standards and procedures, maintaining ISO9000 compliance.
  2. Customer Engagement: Develop strong relationships with customers, dealers, and internal teams to resolve issues efficiently and effectively.
  3. Operational Efficiency: Optimize service center operations, minimizing costs while maximizing productivity and customer satisfaction.
  4. Team Development: Train and mentor service staff to enhance their technical skills and abilities, promoting a culture of continuous improvement.


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