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2 days ago
This position is an ideal opportunity for enthusiastic and outgoing individuals to provide exceptional customer service to visitors at Fort Monroe. As a Visitor Services Associate, you will be the first point of contact for visitors, greeting and welcoming them, and providing orientation to the museum complex.
The successful candidate will possess excellent interpersonal and communication skills, with a minimum of one year of experience in visitor or guest services. Computer skills are essential, as well as the ability to learn quickly and adapt to new software systems. The role requires flexibility to handle a fast-paced environment and provide a quality visitor experience.
The job involves implementing front desk daily procedures, completing opening and closing procedures, and serving as the primary source of access and communication for visitors. Responsibilities include answering phone calls, resolving visitor needs, maintaining a professional demeanor, and providing information about tickets, special experiences, and program options.
Key qualifications include excellent customer service skills, flexibility, and the ability to work well in a team environment. If you are a people person who enjoys providing exceptional customer service, this role may be an excellent fit.
Salary: $15.75/hourly
Job Type: Part-Time, Non-Exempt; Wednesday - Sunday schedule with weekends required.
Work Conditions: Office environment in a combination of areas: museum building, visitor center, various locations on Fort Monroe. Moderate lifting: ability to climb ladders. Up to 29 hour work week, may require some evenings and/or extended weekend and holiday work.
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