
Visa Migration Specialist
5 days ago
Friends Immigration Consultants is seeking an experienced Immigration Specialist to join our team. As a key member of our organization, you will play a vital role in assisting clients with their visa requirements and procedures.
About the Role
- This position involves providing personalized guidance on application forms, documentation, and submission processes.
- You will be responsible for staying updated with the latest immigration laws and regulations to provide accurate advice.
- Collaboration with embassies and consulates is essential to streamline application processes.
Main Responsibilities
The successful candidate will handle client inquiries and concerns in a professional and empathetic manner, maintaining thorough and organized records of client interactions and applications.
Responsibilities include interviewing clients to determine their eligibility and ensuring timely completion and accuracy of documents.
You will also be responsible for providing cost quotations for the entire process on behalf of the clients and relevant authorities.
Key Performance Indicators
- Handle inbound and outbound calls in a timely manner.
- Understand customers' needs and research issues.
- Provide solutions to customer complaints and problems.
- Update customer accounts to ensure accuracy and timeliness.
- Meet key performance indicators (KPIs) such as call volume, average call handling time, and customer satisfaction scores.
- Evaluate when to escalate complex issues to other departments or team members.
- Stay up-to-date with new call center software and technology.
- Suggest improvements to systems and processes to increase organizational efficiency.
What We Offer
Incentive Bonus available for outstanding performance. Professional growth and development opportunities within the company.
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