
Customer Service and Salon Manager
22 hours ago
We require an experienced Female Salon Manager to provide exceptional customer service and lead our salon team. The ideal candidate will have a background in administration, preferably with salon management experience, and strong communication, interpersonal, and customer service skills.
About the Role
- Key Responsibilities:
- Client Satisfaction:
- Deliver exceptional customer service, creating a welcoming and professional environment.
- Address client concerns, provide solutions, and exceed expectations.
- Team Supervision:
- Supervise staff schedules, manage hiring and employee relations.
- Lead training sessions to maintain high customer service standards.
- Salon Operations:
- Oversee salon floor operations, ensuring equipment is in good working order.
- Identify and resolve maintenance needs to prevent disruptions.
- Technology and Inventory Management:
- Operate salon management software to manage client billing, deals, and inventory.
- Track and manage stock levels, ordering supplies as needed.
- Salon Environment:
- Maintain a clean, organized, and welcoming environment.
- Monitor salon performance and client satisfaction.
Requirements
- Background in administration, with salon management experience preferred.
- Strong communication, interpersonal, and customer service skills.
- Presentation and professionalism required at all times.
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