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4 days ago
Technical Support Specialist Trainee
">As a Technical Support Specialist Trainee, you will play a key role in ensuring the seamless delivery of technical services to clients worldwide. You will collaborate with internal teams and departments to resolve technical issues, provide product knowledge and training, and offer exceptional customer service.
">Key Responsibilities:
- Troubleshoot software-related problems and offer timely resolutions via email, phone, ticketing systems, and live chat.
- Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues.
- Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products.
- Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.
- Utilize SQL knowledge to query databases and troubleshoot technical issues, support the installation of server/client applications, and assist with software updates and troubleshooting network/server issues.
Required Skills and Qualifications:
- Exceptional verbal and written communication skills in English.
- Strong working knowledge of Microsoft Office and website applications.
- Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.
- Minimum of 0-1+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.
- Educational Requirements: Minimum Bachelor's degree in Computer Science, Information Technology, or a related field.
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