
Support Expertise Career
1 week ago
Technical Support Engineer Specialist
About the Job:
We are seeking a skilled Technical Support Engineer Specialist to join our Customer Care Department in Islamabad. As a key member of our team, you will be responsible for providing technical support and resolving issues related to systems, software, and hardware.
Key Responsibilities:
• Diagnose and resolve technical issues in a timely manner
• Clear alarms and respond to internal and external queries
• Ensure ticket closure within set SLA using JSM
• Stay up-to-date with the latest advancements in products and services
• Monitor team performance and ensure adherence to SOPs
• Maintain a high level of answer ratio for incoming calls
• Respond to emails in a timely manner within set SLA
• Complete tasks associated with the NOC team
Qualifications and Skills:
• Bachelor's or Master's degree in Electrical Engineering
• 1-2 years of experience in a similar role
• Excellent problem-solving and communication skills
• Ability to work in a fast-paced environment
• Strong analytical and technical skills
• Proficiency in relevant software and hardware
What We Offer:
• Opportunity to work with a dynamic team
• Chance to develop your technical skills and expertise
• Competitive salary and benefits package
• Collaborative and supportive work environment
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